Privacy Policy

How We Use Your Personal Information (Data Protection)

All personal information We may collect (this includes, but is not limited to, both your name and your address) will be held and used according to the provisions laid out by the DPA 2018 (Data Protection Act 2018) and your rights under this Act.

Your privacy & the security of all your personal information are of utmost importance. Below, We have detailed what information we will collect from you, how this information is collected and what it is used for. Protection of your privacy, personal information & the rights detailed below applies to all interactions between Us and you on any platform – including this website, over the phone and social media.

In summary:

  • We may use your personal information to provide Our Services and Goods to you
  • We may use your personal information to process your payments for our Goods and Services
  • We may use your personal information to provide you with information on available products & product developments centred around previous purchases made by you and interests we feel could be beneficial to you, if We were given your prior express permission to do so. You may request at any time that We cease sending this information to you.

You have several rights concerning your personal information and may exercise these rights any time you choose to do so

 

Definitions

Within the following terms, “We” or “Us” refers to Sentimo UK. Sentimo UK is a trading name under the company Possibilities Unlimited Limited.

Possibilities Unlimited Limited is responsible for the processing of personal data as indicated in this privacy statement. Please Contact Us for more information.

 

What personal information do you collect and hold?

 

  • Information you provide Us with through, for instance, purchasing offered Goods and Services, this includes your full name, address and phone number; IP address, email address and bank account & payment card details
  • Your account login input and any personal information actively provided during the creation of your profile on our website
  • Any personal data provided directly to Us via correspondence by email or phone
  • Your preferences of marketing communication

 

Why is this personal information collected?

We use the personal information provided by you in multiple ways, depending on the information we are provided with. If you cannot provide us with any information, our Goods & Services will be severely limited to you. If, for example, you failed to provide us with your name, address & account/payment card details when purchasing our Goods or Services, we would be unable to sell these products/services to you as we would neither be able to deliver said Goods or Services nor could we process your payment.

We may use the information you provide to:

  • Deliver purchased Services and Goods to your address
  • Process & handle your payment for goods/services purchased
  • Contact you via email or phone should this be necessary to complete a transaction or perform our Services
  • Personalise and improve your shopping experience through analysing user behaviours and subsequently improving our website to gear offers of Goods & Services to suit your preferences
  • Inform you of any changes within our Goods & Services, send our newsletter and/or contact you for market research purposes – if you have decided to opt into these Services

 

Automated Emails

You will from time to time be contacted via an automated computer system or software, without intervention of staff members working for Us or any other human being, if We believe the matter or content is of considerable consequence to you, for example:

Customers will receive automated emails after purchasing goods/services on the website. These messages are automatically sent from the WordPress website platform for the sole purpose of keeping you informed of the order you placed and its status.

Customers who have created accounts or in any way registered on the website will receive automated marketing emails. Such emails may, for example, be sent to customers who have saved Sentimo configurations, asked for colour samples, purchased a Sentimo product or subscribed to monthly newsletters

 

Who will my personal information be shared with?

 

  • Sentimo B.V. – your personal information will be shared by us with Sentimo B.V., who is the manufacturer, supplier & partner of our Goods & Services and will require the information to enable Us to provide you with our Goods & Services
  • Logistics & delivery providers delivering our Goods & Services to you
  • Processing parties and Payment gateways, such as PayPal and Stripe
  • Social media providers like Facebook, Twitter, Pinterest and Instagram, where interaction between us and you takes place on these social media platforms
  • Security & fraud prevention companies ensuring the safety of our customers and our company

There may occasionally be some extraneous circumstances when your personal information may be passed on to third-party companies. These companies will also be in full compliance with the 2018 Data Protection Act. Some examples of when this may happen are listed here:

Should you wish to make a purchase of Goods on credit, your personal information may, with your consent, be passed onto relevant credit reference agencies


If We are by contract or law required to provide, for example, a regularity or public authority like the police with your personal information


We will never pass your personal information on to any other third parties without obtaining your express permission first.


We will under no circumstances sell your personal data to any third parties and will only provide third parties with your data if we are required to do so for the business’ performance, fulfilment of the contract we have with you or for compliance with statutory obligations.

How long will you keep my personal information for?

We will hold on to your personal information only for as long as is strictly necessary to accomplish the purposes your information was collected for (as outlined above). We hold your personal information to accurately deliver Goods and allow Us to satisfy our warranty obligations. We typically hold personal information for 5 years after placement of an order, after which the information is archived.

 

Cookies

We use cookies & similar technologies to assist us in giving you the best possible experience when visiting our websites, as well as to allow Us & third parties to specifically tailor ads you see on our site and other websites. For more information, please refer to our Cookies Policy.

 

Your Rights

You have the right to:

 

  • Access, correct and/or remove any or all your personal data: this can be done by yourself via your account’s personal settings
  • Withdraw authorisation you previously may have given for the processing of data
  • Restrict our use of the personal information provided by you or request that this information is forgotten
  • Data transferability: you can request for the personal information we hold of you within a computer file to be transferred by us to you or another person/third party specified by you. Please note that when a request of this nature is made, we will require proof of identity.

 

Our use of the personal information you have provided should in no way harm you or give you cause to complain or object. You are, however, fully within your rights to make a complaint should you in any way be inconvenienced or uncomfortable.

Please do not hesitate to Contact Us at any time to discuss your personal data protection rights.

 

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Just enter Sentimo20 at checkout, but be quick, we only have a limited amount of discounts available!

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We value your privacy

 

Sentimo UK uses cookies and similar technologies to personalise content and analyse traffic. Click below to consent to the use of this technology across the web. You can change your mind at any time. For more information, please view our Cookies Policy and Privacy Policy pages, or Contact Us directly.